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Last Updated Date: May 7, 20224
Welcome to SinPlayPen’s Privacy Policy. Thank you for taking the time to read it.
We appreciate that you trust us with your information and we intend to always keep that trust. This starts with making sure you understand the information SinPlayPen collects, why we collect it, how it is used, and your choices regarding your information. This Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.
1. Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
Order information
- Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
2. Legal Reasons We Collect Your Data
We shall be processing your personal information for the following reasons:
(a) The execution of contracts which you are party to
(b) Complying with our legal obligations
(c) Marketing and other legitimate interests pursued
3. Some Other Legitimate Reasons We Collect Your Data
These include the following:
(a) Collection of personal information in order to provide you with the best possible customer experience
(b) Operational requirements necessary for internal processes
(c) Fulfilling your requirements regarding our services and products
(d) Fraud prevention
(e) Exclusively for our own internal marketing, research, and product development
4. Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
5. Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
6. Minors
The Website is not intended for the use of children and minors. We do not knowingly collect or use any Personal Information from children under the age of 13 and minors under the age of 18 and hereby specifically prohibit any user under the age of 18 from providing us with any Personal Information.
If you are a parent of a child under 13 years of age or a parent of a minor under the age of 18 and you believe your child has provided us with Personal Information, please contact us by using the Contact Us button on our website and we will delete the information from our system. We do not sell anything to Minors under the age of 18.
7. Sharing Your Information with Third Parties
We do not and will not sell any of your personal data to any third party – including your name, address, email address, or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
(a) Affiliated companies and processors based on the fulfillment of the purchase agreement or to perform internal processes and procedures.
(b) Companies issuing credit cards, providers of payment services to process payments, and banks, on the basis of your order, to fulfill a purchase agreement.
(c) Carriers to deliver your order or services.
(d) Other service providers and third parties involved in data processing.
(e) Third parties, such as law enforcement agencies, other governmental agencies, and related parties, if we are required by law to do so.
(f) Third parties carrying out surveys among customers.
We may provide third parties with aggregated but anonymized information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
8. Text Messaging
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners,for the purpose of enabling and operating our text messaging program.
Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
9. Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
10. Selling Personal Information
We NEVER sell personal information from our customers.
11. Data Retention
We will keep your information for as long as you have your account, or as long as is needed to be able to provide services to you, including a product warranty lasting up to 10 years, or (in the case of any contact you may have with our Customer Care Team) for as long as is necessary to provide support-related reporting and trend analysis only.
We may keep some of your information, if required so by law, even after your account has been closed and we no longer need to provide any services to you.
Data used for direct marketing will be saved until the user unsubscribes or becomes inactive for more than a year.
12. What About Cookies?
Cookies are small text files sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s previous activity, thereby distinguishing the user from others using the site.
We use cookies to help you navigate our website efficiently and to perform certain functions, including site traffic analysis. Cookies may also recognize you on your next log-in and offer you content tailored to your preferences and interests.
We can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.
This site uses different types of cookies. Some cookies are placed by third-party services that appear on our pages. However, you can at any time change or withdraw your consent from the Cookie Manager on our website.
13. How We Use Cookies
Types of cookies we use:
(a) Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
(b) Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
(c) Statistics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
(d) Marketing cookies are used to track visitors across websites. The intentions are to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
Please note that by deleting or disabling cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our website, which will decrease the quality of your user experience.
If you wish to restrict or block all the cookies which are set by our website (which may prevent you from using certain parts of the site), or any other website, you can do this through your browser settings. The Help function within your browser should tell you how.
14. Sweepstakes, Contests, Etc.
We may operate sweepstakes, contests, raffles, and similar promotions (each, a promotion jointly sponsored or offered by third parties that may require submitting personal information). If you choose to participate in a Promotion, your personal information may be disclosed to third parties as described in the terms applicable to that Promotion. Insofar as the terms applicable to a particular Promotion conflict with this Privacy Policy, the terms applicable to the Promotion shall control.
15. Information for Users Outside the United States
If you are visiting the Site from outside the United States, please be aware that information we obtain about you will be processed in the United States or in other jurisdictions. By using the Site, you acknowledge your personal information may be transferred to, and processed in, jurisdictions outside your own, as described in this Privacy Policy.
Please be aware that the data protection laws and regulations that apply to your personal information transferred to the United States or other countries may be different from the laws in your country of residence.
16. What Are Your Rights
(a) The right to access the personal information we hold about you: You have the right to request information about the personal data we hold on you at any time. When you contact us, we will provide you with your personal data via email.
(b) The right to portability: You have the right to get a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party. This only includes the personal data you have submitted to us. You also have the right to request that we transfer or port elements of your data either to you or another service provider.
(c) The right to rectification: You have the right to request rectification of your personal data if it is incorrect, including the right to have incomplete personal data completed.
(d) The right to erasure: You have the right to request that we delete, stop processing, or collecting any personal data at any time.
(e) The right to object to the processing of your personal data that is based on legitimate interest: Upon your request, What a Package will not continue to process your personal data unless we demonstrate a legitimate ground for doing otherwise, which overrides your interest and rights, or due to legal obligations or claims.
(f) The right to object to direct marketing: You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
Overall, as our customer or site visitor, you are entitled to complete information regarding the collection and processing of your personal data. If you would like to exercise your rights, require assistance, have a complaint, or just have any questions, please do not hesitate to contact us.
17. Changes to This Privacy Policy
We reserve the right to make changes to this Privacy Policy. These changes will take effect immediately upon posting. For your convenience, the last updated date of the current Privacy Policy will be posted at the top of this page. By continuing to use the site following such changes, you will be deemed to have agreed to such changes.
18. Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@sinplaypen.com or by reaching us in the site's contact section.
